Is the frame included in the price of the painting?
The price shown in the listing refers exclusively to the artwork itself. If the painting is shown in a frame in the photos, the frame is not part of the sale and is provided to the buyer free of charge as a decorative addition. Since the frame is provided free of charge, it is not covered by any warranty, and its condition upon arrival cannot be a reason for a return, refund, or compensation. If no frame is shown in the photos, it is not included. If you prefer to receive the painting without the frame, please let me know after purchase — no discounts or price adjustments apply.
What should I do if my order arrives damaged?
If your parcel arrives damaged, please follow these steps so a postal claim can be processed properly:
• take several clear photos of the outer box, the shipping label, the protective packaging inside, and the damaged item
• report the damage to your local post office or carrier point within 48 hours of delivery and request the official damage report
• have the form completed and signed by the postal employee and send me a copy within 4 days
Please keep all original packaging until the claim is fully resolved, as carriers may require additional inspection. Failure to follow these instructions or deadlines may void the claim and compensation. I will file a formal claim with the carrier to ensure the issue is resolved as quickly as possible.
How do you verify originality, authenticity, provenance, and condition of artworks?
All paintings in my shop are original, hand-painted artworks. Each piece is examined using professional knowledge of materials, techniques, age characteristics, and historical context. When available, information about the period, school, provenance, or previous ownership is included in the listing and reported accurately. Antique and vintage items may show natural signs of age such as craquelure, patina, minor imperfections, or older restorations, which are always photographed and described. Items are not restored or altered before sale; only gentle surface cleaning may be performed when necessary.
How do you package antique paintings and other fragile items for safe delivery?
All artworks and fragile vintage items are packed with great care to ensure safe delivery. Each piece is wrapped in multiple layers of bubble wrap and protective foam and placed inside a sturdy cardboard box. When possible, I reuse high-quality packaging materials to reduce waste while maintaining the highest level of rotection. Every parcel is packed to withstand long-distance international transport.
Can I request additional photos, reserve an item, receive a multi-item discount, or buy as a designer or collector?
Yes. Additional photos are available upon request so you can examine any item closely before purchasing. Reservations are possible by agreement — for a short period for new buyers and longer for returning customers. Discounts for purchasing several items at once can be discussed within reasonable limits. I also work with interior designers, decorators, and collectors on mutually beneficial terms.
