Shipping policy

Shipping & Delivery

Salon Antique ships to collectors and buyers worldwide.

Orders are typically dispatched within 1–5 business days after payment has been received and verified.

Items are shipped from France or Switzerland, depending on the location of the item.

Shipments are sent via trusted international carriers selected solely by Salon Antique, including Swiss Post, La Poste, DHL, and other reliable delivery services depending on the destination, size, value, and nature of the item.

Estimated delivery times:

• Europe: 5–10 business days

• USA & Canada: 7–14 business days

• Other destinations: 7–21 business days

These delivery estimates are provided for guidance only and are not guaranteed.

If your country is not available during checkout, please contact Salon Antique before placing an order to discuss available shipping options.

Express shipping may be available upon request, subject to destination, carrier availability, and additional cost.

Please note that once a shipment has been handed over to the carrier, delivery times are beyond the control of Salon Antique and may be affected by customs processing, local postal services, weather conditions, transportation disruptions, public holidays, or other circumstances outside our control.

Tracking & Insurance

All orders are insured.

Tracking is provided for most shipments and is mandatory for all higher-value items.

Each item is professionally packed with special care given to fragile, antique, vintage, collectible, and one-of-a-kind objects.

Customs Duties, Import Taxes & VAT

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Refused Shipments & Unclaimed Parcels

Orders refused by the buyer, returned due to unpaid customs duties, taxes, import charges, customs clearance requirements, unclaimed shipments, missed delivery deadlines, or incorrect address information provided by the buyer are not eligible for refund.

Any costs incurred due to refused delivery, return shipping, storage fees, customs charges, or administrative fees may be deducted from any amount that Salon Antique is legally required to return.

Damaged Parcels

Every order is professionally packed to protect the item and help ensure safe delivery.

In the rare event that an item arrives damaged, the buyer must notify Salon Antique within 48 hours of delivery.

To process a shipping damage claim, the buyer must provide:

• photographs of the outer packaging;

• photographs of the shipping label;

• photographs of the internal packaging materials;

• clear photographs showing the damage to the item and packaging.

The buyer must also report the damage to the local post office, delivery point, or carrier within 48 hours of delivery and request an official damage report. The postal or carrier representative must complete and sign the required damage form, and a copy must be sent to Salon Antique within 4 days of delivery.

All original packaging materials must be retained until the claim has been fully reviewed and resolved.

Additional documentation may be required depending on the circumstances of the claim.

Failure to provide the required documentation or to comply with the stated deadlines may result in denial of the claim by the carrier or insurer.

Non-Receipt Claims

Claims regarding non-receipt of a shipment must be submitted within 60 days from the shipping date.

Claims submitted after this period may not be accepted.

Final Shipping Notice

By placing an order, the buyer confirms that they have reviewed and understood this Shipping Policy.